Purchasing Questions
What payment methods do you accept?
What is your return policy?
Do I have to pay sales tax?
Is my credit card and personal information secure on ChocolateCakeClub.com?
How can I hear about sales and special offers?
Do you offer gift wrapping?
Product Questions
How can products make my life easier?
How do you pick your products?
How can I submit products for Chocolate Cake Club consideration?
What payment methods do you accept?
At this time, we accept the following payment methods: Visa, Mastercard, and Paypal. We apologize but we are having issues with processing Discover Card so we have temporarily disabled it. We apologize for the inconvenience. If you wish to pay by check, please call us at 847-963-1805 or send us an email to hold your items and receive mailing instructions.
What is your return policy?
At Chocolatecakeclub.com our return policy is simple. If you aren’t happy, we feel sad. We have a 100% Satisfaction Guarantee. If you are not completely satisfied with your purchase it may be returned within 14 days for a complete refund to the same credit card it was purchased on, less the shipping costs, or for a store credit or exchange. After 14 days, up to 30 days, we will gladly issue a store credit or exchange. We do not accept returns after 30 days from receipt of purchase.* Note: Custom items cannot be returned. Custom items are noted in the description alongside the item. Shipping charges will apply to exchanges. Please note that returned items purchased with a free shipping offer or promotion will have the standard cost of shipping subtracted from the refund. Please allow up to two billing cycles to see your credit on your statement.
Just follow these easy steps for returning or exchanging your merchandise:
Contact our Customer Service Department at 1.847.963.1805 or via email at service@chocolatecakeclub.com. Our team is available by phone Monday thru Friday from 9 am- 5 pm CST. They will issue you a return number (RMA Number) that is to be placed on the outside of the box. Items must be received back at our warehouse within 10 days of receiving your RMA number. Repack the merchandise in the original packaging, if possible, with all tags in place. Items must also come from a non-smoking environment. Please include a copy of the invoice sent to you at the time of purchase with a brief note explaining the return/exchange and ship the item(s) to the following address:
ATTN: [RMA Number]
Chocolate Cake Club
146 W. Tower Place
Palatine, IL 60067
Please note, we will not accept returns without the return number on the outside of the box. Any items returned in less than perfect condition will be sent back at the customer's expense.
Please note that Sale items are final. We can not accept returns on merchandise that was purchased on sale.
If you have any further questions, please email us at service@chocolatecakeclub.com or call us at 847-963-1805.
Do I have to pay sales tax?
Only if your shipment is going to an address in the state of Massachusetts. In that case, there is a state sales tax of 5% added to your order. If your order will be shipped outside of Massachusetts, you are exempt from paying sales tax on your order.
Is my credit card and personal information secure on ChocolateCakeClub.com?
We use the industry's highest level of encryption and authentication tools to protect the security of your credit card information. Specifically, every page in the chocolatecakeclub.com ordering process that requests credit card information uses Secure Socket Layer (SSL) 128bit encryption, which is designed to render information unreadable should anyone try to intercept it. If you prefer to order by phone, you can reach us at 847-963-1805.
How can I hear about sales and special offers?
Join the Chocolate Cake Club email list and you will get all kinds of goodies in your email such as coupons, news and more! To sign up, simply use our subscribe form here:
Do you offer gift wrapping?
Optional gift-wrapping is available for $3.95; this includes wrap, a bow, and personalized gift tag.
How can products make my life easier?
The products we carry must meet the following criteria to help make parents' lives easier.
Does it help me get organized?
As everyone knows when you are not organized, it is easy to feel out of control and stressed out. I can't sleep some nights just thinking about what else needs to be done. I want to help you feel less stressed by providing some of the products that I think help ease clutter and enable you to feel more in control.
Does it help my kids become more independent?
Encouraging and teaching your kids to become more independent is not only great for their development and self-esteem, but it allows you a few extra minutes to take a bubble bath, or read that novel you're dying to finish.
Does it help bring the family together and stay connected, even across distances?
My family is so busy during the week that we look forward to having some fun quality time on the weekend. However, even fun needs planning time! Friday and Saturday roll around and my husband and I waste precious time just trying to decide what to do as a family. Take a look at our products and ideas for having Chocolate Cake-type family fun.
We also want to help you create family traditions, stay connected with Grandma and Grandpa who live out of town, and just have fun, which is the best stress reliever we know.
Is it the best of available products to make shopping easier for me?
None of us have the time to visit every store, read every catalog, surf every web site and find the best products to help us keep the family together. When I started doing research on products to carry, I was astounded at the products I didn't even know existed. I have been a Mom for 5 years - when did that product come out? How come no one told me? Well, let the Chocolate Cake Club be the source for products your family needs.
Is it a unique gift idea that makes shopping faster, easier and more appreciated?
Whether you need baby shower, birthday or teachers' gifts we will provide you with age appropriate and different suggestions to make your gift giving easier and appreciated.
How do you pick your products?
The Chocolate Cake Club Posse
The Chocolate Cake Club has created a "posse" of moms and dads that we call on to give us feedback about the products we recommend and sell. Our posse is made up of parents with children in different age ranges, grandparents, single parents, and parents-to-be.
For every product we have created section called "Why We Like It". This is where the posse can tell you why they recommend or use the product themselves. They may even share some of their parenting tips.
How can I submit products for Chocolate Cake Club consideration?
We are always interested in seeing new products at Chocolatecakeclub.com, or having customer recommendations! For suggestions and recommendations please email: sales@chocolatecakeclub.com with Product Submission in the subject line. If you would like to send samples, please send them to the address below. We are happy to send your samples back to you, if you provide pre-paid packaging at the time you sent them in to us. We regret that we cannot pay for the shipping charges to return them to you. Please note, we receive many submissions, so we will reply back to you if we feel it is a fit for Chocolate Cake Club. Thanks!
Chocolate Cake Club, Inc.
Attn: Merchandising Team
146 W. Tower Place
Palatine, IL 60067
