UPS 3-Day Air Service
For an extra charge of $9 we can arrange for rush delivery by UPS to most destinations. (If we receive your order by 3 pm CST Monday you'll receive your purchase by Friday.) Note: 3-Day Rush service is not available for some oversize items, for items shipped from the manufacturer or for items shipped outside the contiguous 48 states, or APO addresses.
2-Day Air Delivery
For an extra charge of $18 we can arrange for rush delivery by UPS to most destinations. (If we receive your order by 3 pm CST Monday you'll receive your purchase by Thursday.) Note: 2-Day Air service is not available for some oversize items, for items shipped from the manufacturer or for items shipped outside the contiguous 48 states, or APO addresses.
RETURNS & EXCHANGES
At Chocolate Cake Club, Inc. our return policy is simple. If you aren’t happy, we feel sad. We have a 100% Satisfaction Guarantee. If you are not completely satisfied with your purchase it may be returned within 14 days for a complete refund to the same credit card it was purchased on, less the shipping costs, or for a store credit or exchange. After 14 days, up to 30 days, we will gladly issue a store credit or exchange. We do not accept returns after 30 days from receipt of purchase.* Shipping charges will apply to exchanges. Please note that returned items purchased with a free shipping offer or promotion will have the standard cost of shipping subtracted from the refund. Please allow up to two billing cycles to see your credit on your statement.
Just follow these easy steps for returning or exchanging your merchandise:
Contact our Customer Service Department at 1.847.963.1805 or via email at service@chocolatecakeclub.com. Our team is available by phone Monday thru Friday from 9 am- 5 pm CST. They will issue you a return number (RMA Number) that is to be placed on the outside of the box. Items must be received back at our warehouse within 10 days of receiving your RMA number. Repack the merchandise in the original packaging, if possible, with all tags in place. Items must also come from a non-smoking environment. Please include a copy of the invoice sent to you at the time of purchase with a brief note explaining the return/exchange and ship the item(s) to the following address:
ATTN: [RMA Number]
Chocolate Cake Club
146 W. Tower Place
Palatine, IL 60067
Please note, we will not accept returns without the return number on the outside of the box. Any items returned in less than perfect condition will be sent back at the customer's expense.
Please note that Sale items are final. We can not accept returns on merchandise that was purchased on sale.
If you have any further questions, please email us at service@chocolatecakeclub.com or call us at 847-963-1805.
